A: If you are purchasing large quantities of certain items, you may be entitled to a volume discount. You may also like an item manufactured to your particular specifications. Because we are a manufacturer as well as a distributor, we can provide you with this service. Email or call 1-800-628-1912 and our Customer Service Department will assist you.
A: To check on an order you have already placed with us, please give the following information: the customer account number if it is handy, the customer 'bill to' address and the zip code. As long as we have this information, we can properly trace your package and get back to you in a timely manner. If you would rather us call or fax you the information, please specify this in your request. Send an email or call us at 1-800-628-1912.
You may also fax us at 1-800-532-9281
Q: How do I figure out shipping charges?
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A: We look for the best, least expensive method of getting our products to you
in a timely manner. If you have special shipping requirements, next day
delivery for instance, we are happy to oblige. Just let us know. Most items
ship UPS or RPS with a minimum shipping charge of $4.95. Other items will be
routed as truck shipments or oversized UPS. UPS rates for oversized items
are determined by package size, rather than weight, and are higher than
rates for smaller parcels. When ordering, if the UPS chart does not apply,
add truck minimum or 12% of your total order amount. Please note, trucking
charges are a minimum of $60.00 (more for longer distances). If the weight
of a package exceeds 70 lbs., the shipment will go by truck. Oversized
packages that can still go UPS are charged the 35 lb. rate for shipping.
Adjustments will be made through additional billing or credit. Click
here to view the
UPS Shipping Chart
A: You can return any merchandise, with a few exceptions, within 90 days from the time you receive it for full credit or refund. Furniture may require a re-stocking charge. Custom manufactured or printed items, unless defective, cannot be returned. All we ask is that you call or email our customer service department for a return authorization (R.A.) number and instructions so that we may credit your account properly. You can help us expedite your claim by taking the following steps....
1. When your order arrives inspect it carefully for damage
before signing.
2. If contents are damaged, do not discard the carton. Call,
or email customer service for proper claim instructions.
There are occasions when restocking charges are applicable. There may also be a charge for post production cancellation of custom made items.
Call 1-800-628-1912 for more details.
A:
Any imprint information that you would like put onto labels, book cards etc. must be faxed, emailed, or mailed along with your order information. If you are not sure if the imprint will fit on the exact item you want you may email or call customer service at 1-800-628-1912 or fax at 1-800-532-9281.
Note: We will imprint your information exactly as you send it to us. Any changes to your printing information must be made prior to the imprint. We will not be held responsible for misprints.
A: With the exception of recognized institutions and established accounts, terms are cash with order, including shipping charges. You can prepay with a check, or we will accept VISA, Mastercard, American Express, Diners Club and Discover Card. All items are shipped FOB Holyoke or FOB Factory unless otherwise agreed upon. On credit sales, terms are net 30 from invoice date. Actual shipping charges will be added to your invoice unless other arrangements are agreed upon in advance. Inside delivery charges are added to invoice when so specified. Download our Credit Application here.
A: If you're not completely satisfied with any part of your order or the service you receive, please email us or call our toll free number 1-800-628-1912. After all, our growth and success over the past 30 years is a result of listening and responding to your needs.
A: Librarysuppliers.com
University Products Inc.
P.O. Box 101
517 Main St.
Holyoke, MA. 01041
phone: 800.336.4847
fax: 800.532.9281
email:custserv@librarysuppliers.com
A:
When you see this symbol it means that the item may still be able to ship via UPS but will ship at the UPS
35 lb. rate. If you need specific shipping charges please check with Customer Service.
A: If you are not ready to place an order, but have questions, need additional information, samples, or would just like to comment on our products or services please email or call our Customer Service Department at 1-800-628-1912. We are always listening!
A:
When you see this symbol, it means that the item is too large for UPS to handle, so we will ship it by truck. Minimum shipping charges are $60.00 and may be more for larger orders. Please consult customer service for exact shipping charges.
A: If you are unable to find a product on our website or have a need for a specific product that we may not carry, please feel free to give us your input. We are always willing to accommodate our customers the best way possible. Please email or call Customer Service Department 1-800-628-1912 for price quotes or product questions.
Any imprint information that you would like put onto labels, book cards etc. must be faxed, emailed, or mailed along with your order information. If you are not sure if the imprint will fit on the exact item you want you may 
When you see this symbol it means that the item may still be able to ship via UPS but will ship at the UPS
When you see this symbol, it means that the item is too large for UPS to handle, so we will ship it by truck. Minimum shipping charges are $60.00 and may be more for larger orders. Please consult customer service for exact shipping charges.
A term used to indicate that a specific product will not cause damage to items being stored within it.